@extends('layouts.setting') Inbox Setting @section('content')

Basic settings

@csrf
info E.g. support@yourcompany.com
info Your kundesone internal email address.
info Your internal name. I.e. the Inbox
info E.g. company name or department

Send & receive email

Use sender address

In order for the email to look like it comes directly from you and not from Kundo, you must give your consent for Kundo to send email with one of your email addresses.
Give the information below to your IT department so they can make the required settings. More information is available in this guide.
Contact support@kundo.se if you have any questions.
Whitelabel is correctly set up and outgoing email in Kundo will look like it has been sent directly from you.

  • Adda TXT-record on s1._domainkey.mgeu.limonmedia.no with the value k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCwTXxqokaO6Le6RfIVFFlgS+QsVmCxc5a+mqjBmuDiiB7S6sCaBNklXOkY6nTi54uHMQNW1wse/hrSDromw696skZ22KHMkEFNBeFmpj6nCVKXnxqCHi4LBcico95NBdogxYHE57JLZSQ2hpu7ExfosRl6/6C7vj8jB3m7ba1toQIDAQAB
  • Add a TXT-record on mgeu.limonmedia.no with the value v=spf1 include:mailgun.org ~all
  • Add a MX-record on mgeu.limonmedia.no with the value mxa.eu.mailgun.org  with priority 10
  • Add a MX-record on mgeu.limonmedia.no with the value mxa.eu.mailgun.org  with priority 10

Common email signature

@csrf
info This shared text is added at the bottom of all new emails and replies you send. Use {name} and {title} to insert your name and title.

Response Times

In the statistics you can see your average response time and what percentage is answered within the expected response time. If you specify the days and times you work under Opening hours, the response times will be calculated based on when you actually had the possibility to respond.

@csrf

Opening times

The days and times you work. Holidays are not taken into account.

Monday

@php $monday_start_time = getResponse($company->id, 'monday_start_time', 'Response Time'); @endphp
@php $monday_end_time = getResponse($company->id, 'monday_end_time', 'Response Time'); @endphp
@php $monday_closed = getResponse($company->id, 'monday_closed', 'Response Time'); @endphp

Tuesday

@php $tuesday_start_time = getResponse($company->id, 'tuesday_start_time', 'Response Time'); @endphp
@php $tuesday_end_time = getResponse($company->id, 'tuesday_end_time', 'Response Time'); @endphp
@php $tuesday_closed = getResponse($company->id, 'tuesday_closed', 'Response Time'); @endphp

Wednesday

@php $wednesday_start_time = getResponse($company->id, 'wednesday_start_time', 'Response Time'); @endphp
@php $wednesday_end_time = getResponse($company->id, 'wednesday_end_time', 'Response Time'); @endphp
@php $wednesday_closed = getResponse($company->id, 'wednesday_closed', 'Response Time'); @endphp

Thursday

@php $thursday_start_time = getResponse($company->id, 'thursday_start_time', 'Response Time'); @endphp
@php $thursday_end_time = getResponse($company->id, 'thursday_end_time', 'Response Time'); @endphp
@php $thursday_closed = getResponse($company->id, 'thursday_closed', 'Response Time'); @endphp

Friday

@php $friday_start_time = getResponse($company->id, 'friday_start_time', 'Response Time'); @endphp
@php $friday_end_time = getResponse($company->id, 'friday_end_time', 'Response Time'); @endphp
@php $friday_closed = getResponse($company->id, 'friday_closed', 'Response Time'); @endphp

Saturday

@php $saturday_start_time = getResponse($company->id, 'saturday_start_time', 'Response Time'); @endphp
@php $saturday_end_time = getResponse($company->id, 'saturday_end_time', 'Response Time'); @endphp
@php $satureday_closed = getResponse($company->id, 'satureday_closed', 'Response Time'); @endphp

Sunday

@php $sunday_start_time = getResponse($company->id, 'sunday_start_time', 'Response Time'); @endphp
@php $sunday_end_time = getResponse($company->id, 'sunday_end_time', 'Response Time'); @endphp
@php $sunday_closed = getResponse($company->id, 'sunday_closed', 'Response Time'); @endphp

Expected response time

Your goal for when a response should be given.

@php $expected_response = getResponse($company->id, 'expected_response', 'Response Time'); @endphp
info With an expected response time of 4 hours, a response should be given within 4 hours during opening hours.

Create a new canned response

@csrf

Canned responses

@if(count($canned_response) > 0) @foreach($canned_response as $index => $value) @php $result = json_decode($value->value); @endphp

{{ $result->name }}

{{ $result->text }}
@endforeach @endif

Acknowledgement of receipt & ticket numbers

Delivery confirmation

You can choose to send an delivery confirmation to the customer to confirm that the email was received. The confirmation is only sent on completely new emails, not on replies to existing conversations.

@csrf
@php $activate_delivery_confirmation = getResponse($company->id, 'activate_delivery_confirmation', 'Acknowledgement of Receipt') @endphp
@php $automatic_reply_subject = getResponse($company->id, 'automatic_reply_subject', 'Acknowledgement of Receipt') @endphp
info You can write:
  • {title} to add the subject from the customer's e-mail
  • {ticket} to add the ticket number (be sure to enable ticket numbers below)

Text in the automatic reply

@php $automatic_reply_text = getResponse($company->id, 'automatic_reply_text', 'Acknowledgement of Receipt') @endphp
info Can contain, for example, opening times, expected response time, and other contact information. You can write:
  • {title} to add to the subject line in a customer's email
  • {text} to add a copy to a customer's email
  • {ticket} to add a ticket number (activate ticket numbers below)
  • {name} to add customer's name
@php $confirmation_receipt = getResponse($company->id, 'confirmation_receipt', 'Acknowledgement of Receipt') @endphp

Ticket numbers

When ticket numbers are activated all e-mail conversations get a random number, e.g. #1234. This number is sent in the subject of all e-mails you send and receive. When a customer contacts you through another channel and supply their ticket number you can quickly find the conversation by searching for e.g. #1234 in the dashboard.

@php $activate_ticket_number = getResponse($company->id, 'activate_ticket_number', 'Acknowledgement of Receipt') @endphp
info You can choose to automatically delete chat conversations from Kundo after a certain time.
Conversations that are deleted by this option can not be restored. Existing conversations that are
older than the time limit will be deleted too.

Automatic rules

With automatic rules you can perform common tasks automatically, e.g. assign an e-mail to a specific person if the subject contains a certain word. Automatic rules consist of a filter and an effect.

Create a new rule

info Tag everything from the sales department

Filter

If you complete the From, To, and Subject fields, they must all match an email for the rule to be activated. Leave any field empty to avoid having to match that part. If you specify multiple email addresses in the same field, it's enough for one of them to match. If, for example, you fill in support@kundo.se and info@kundo.se in the From field, and "hello" in the subject field, all e-mails from support@kundo.se OR info@kundo.se that ALSO contains "hello" in the subject field will match. If you want to activate a rule for all emails that come from a group of email addresses, you can write *@kundo.se in the "from" field.

info E.g. example@example.com or *@example.com
info E.g. test@example.com
info E.g. Great deals!
info E.g. Great deals!

Exceptions

Email that matches the filter above but for which the rule should not be activated.

info Order Confirmation
info Your Order

Effect

The effect describes what should happen when the filter above matches. It happens automatically, before the e-mail shows up in the dashboard.

Spam handling

Here is a list of email addresses that you have chosen to block because they were used to send spam, as well as email addresses that you never want to be marked as spam.

Add email address

@csrf
info E.g. support@yourcompany.com

Email addresses that never should be marked as spam
Blocked email addresses

@if(!is_null($spam_handling)) @foreach(json_decode($spam_handling->value) as $index => $values)

{{ $values->spam_email }}

{{ $values->marking_radio }}
@endforeach @endif

Tags

Others

Address Book

Here are all the email addresses you have emailed in the past 30 days.

Leslie Alexander

user1@gmail.com

Leslie Alexander

user1@gmail.com

Personal data

These are the settings you have chosen for how long personal data will be saved. Contact Kundo if you want to change your settings.

The time during which personal data will be stored. After that, the entire conversation will be deleted from Kundo. You must ensure that the conversations are deleted outside of Kundo. You can also choose not to have personal data deleted automatically. In that ticket, you need to implement your own routine for how the sorting of such data takes place.
Conversation removed after:
Never

Integrations

These are the settings you have chosen for how long personal data will be saved. Contact Kundo if you want to change your settings.

Make it possible to search for forum posts or guides and insert a link to them when responding to an email.

Smart Suggestion

Use Smart Suggestions to get relevant guides and forum posts that you can generate answers from or link to. Connect your knowledge base or forum to use the feature.

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