@extends('layouts.setting')
In order for the email to look like it comes directly from you and not from
Kundo, you must give your consent for Kundo to send email with one of your email
addresses.
Give the information below to your IT department so they can make the required
settings. More information is available in this guide.
Contact support@kundo.se if you have any questions.
Whitelabel is correctly set up and outgoing email in Kundo will look like it
has been sent directly from you.
In the statistics you can see your average response time and what percentage is answered within the expected response time. If you specify the days and times you work under Opening hours, the response times will be calculated based on when you actually had the possibility to respond.
You can choose to send an delivery confirmation to the customer to confirm that the email was received. The confirmation is only sent on completely new emails, not on replies to existing conversations.
When ticket numbers are activated all e-mail conversations get a random number, e.g. #1234. This number is sent in the subject of all e-mails you send and receive. When a customer contacts you through another channel and supply their ticket number you can quickly find the conversation by searching for e.g. #1234 in the dashboard.
With automatic rules you can perform common tasks automatically, e.g. assign an e-mail to a specific person if the subject contains a certain word. Automatic rules consist of a filter and an effect.
If you complete the From, To, and Subject fields, they must all match an email for the rule to be activated. Leave any field empty to avoid having to match that part. If you specify multiple email addresses in the same field, it's enough for one of them to match. If, for example, you fill in support@kundo.se and info@kundo.se in the From field, and "hello" in the subject field, all e-mails from support@kundo.se OR info@kundo.se that ALSO contains "hello" in the subject field will match. If you want to activate a rule for all emails that come from a group of email addresses, you can write *@kundo.se in the "from" field.
Email that matches the filter above but for which the rule should not be activated.
The effect describes what should happen when the filter above matches. It happens automatically, before the e-mail shows up in the dashboard.
Here is a list of email addresses that you have chosen to block because they were used to send spam, as well as email addresses that you never want to be marked as spam.
Here are all the email addresses you have emailed in the past 30 days.
These are the settings you have chosen for how long personal data will be saved. Contact Kundo if you want to change your settings.
The time during which personal data will be stored. After that, the entire
conversation will be deleted from Kundo. You must ensure
that the conversations are deleted outside of Kundo. You can also choose not
to have personal data deleted automatically. In that ticket,
you need to implement your own routine for how the sorting of such data
takes place.
Conversation removed after:
Never
These are the settings you have chosen for how long personal data will be saved. Contact Kundo if you want to change your settings.
Make it possible to search for forum posts or guides and insert a link to them when responding to an email.
Use Smart Suggestions to get relevant guides and forum posts that you can generate answers from or link to. Connect your knowledge base or forum to use the feature.